Who we are

Our website address is: https://mindandmeans.com.ng.

What personal data we collect and why we collect it

  • Your name

  • Date of birth

  • Contact information including your email address

  • Geographic information from your postcode

  • Other information relevant to you engaging in counseling with us, e.g. work stress, medical issues etc.

  • Information about any disability or communication difficulty you may have

  • At first contact you may also choose whether or not to share with us a brief description of what is bringing you for counseling.

  • Information about your education or employment status.

At assessment

At assessment you will be asked to sign our consent form to give us permission to process your data and also information about your healthcare professionals and emergency contact details.

Further anonymised clinical information for which you will have been given information beforehand and we will obtain your explicit written consent to do this.

Obtain your consent to participate in any research with any educational institutions we may be engaged with; you have the right to refuse to participate.

Information about your income level to help determine payment for any advanced therapy or counseling sessions.

During counseling

  • Anonymised counseling notes – your identity is protected and these notes are not shared with anyone unless we are legally required to do so or the client specifically requests we share them with another third party, which we have the right to refuse to do.

  • Personal data that identifies you and counselling notes are held separately and securely to protect your anonymity.

  • You have the right to view these notes and you would be advised of any request to share your notes.

  • These notes are the property of Mind and Means and not the client.

  • Only your counsellor or in exceptional circumstances, i.e. in order to protect you or your counsellor, the Clinical Directors are authorised to access your notes.

What we do with the information we gather

  • Internal record keeping

  • To assist with clinical assessment, allocation to an appropriate counsellor and for professional supervision of how we work


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.


When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We would discuss this with you first wherever possible but if you do not give consent we may still have to disclose information.  This relates to situations where you may be at risk of harm, causing harm to others, the safeguarding of children, young people and adults at risk, acts of terrorism and unreported road traffic accidents where we are under legal obligations.


If you make contact via this website or by phone you will be asked to provide certain information by which you can be identified.


You can be assured that all this information is held securely and will only be used in accordance with data protection principles, our data protection and confidentiality policies and our ethical principles. We will honour the confidence and trust you have placed in us.

The basis on which we hold or share information about you is outlined below and also the limits around confidentiality.

You have the right of access to information we hold about you and to amend or ask for deletion of information that may not be accurate or correct.  Please contact us if you wish to view the data we hold about you. Mind and Means will not hold your data for longer than is deemed necessary for the purposes of counselling and following best practice and legal guidance. If you wish to know how long we hold data or notes for please contact us.
By visiting our website you are agreeing to the contents of this Privacy Notice.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile.Users are advised to use alternative names while commenting on the site and only use their real names when sending us a personal mail. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

  • What rights you have over your data

  • Where we send your data

  • Your contact information

  • How we protect your data

  • Linking to other websites


Whether or not you become a client of our counselling service we’ll use your personal data for the purposes of initiating counselling for you.  We collect the majority of this information during first contact and assessment. We will advise you if any of this data is optional.
At first contact

We will collect the following information in order to establish if we can provide you with counselling:
We collect this information to understand your clinical and other needs from counselling and provide you with a better service, and in particular for the following reasons:

Contact forms

Our site uses contact forms to help you send mails and find us easily.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.).

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.


We use google analytics to keep track of user activities and engagement on the site and to follow up on what our users prefer in order to serve you better. You can find more information on how google analytics process the data we collect, www.google.com/policies/privacy/partners/


Who we share your data with

We do not share your personal information with anyone else unless in pursuit of counselling on your behalf and only then if we have your permission to do so. In exceptional circumstances we may be required by law and our ethical responsibilities to break our confidentiality with you.

What type of Personal data we collect and Why?

Mind and Means is committed to ensuring that we protect your privacy and will seek your explicit written consent to share personal data about you, specifically and only for the purposes of providing counselling to you.  We may also analyse data you provide us with for the purposes of providing the best possible service to you.


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Visitor comments may be checked through an automated spam detection service. Your contact information will only be used by our trained professional counselors and in house staff to contact you or initiate counselling where necessary and with your permission. Your contact information will not be given out to third parties that do not work with us on counselling.


Additional information

If for any other reason Mind and Means wants to communicate or get in touch with you, we will contact you via email or call. All Mind and Means contact numbers will be displayed in the contact page and only those numbers should be able to contact you.


Mind and Means is committed to making sure your information is secure. We have in place appropriate policies and procedures to prevent unauthorised access or disclosure, There are suitable and appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Our website contains links to other websites that may be of interest. However, Mind and Means has no control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at their privacy statements


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

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